Last updated: November 4, 2026
We want you to be happy with Paymatriix. This policy explains when subscription fees can be refunded.
1. Free trial
New customers can try Paymatriix free for 30 days. You will not be charged during the trial, and you can cancel at any time before it ends without paying anything.
2. Monthly plans
Monthly subscriptions are billed in advance and can be cancelled at any time. Cancellation takes effect at the end of the current billing period. We do not provide refunds or credits for partial months.
3. Annual plans
If you cancel an annual plan within 30 days of the initial purchase, we will refund the full annual fee, less any fees for payroll runs already processed. After 30 days, annual fees are non-refundable, but you will keep access until the end of your term.
4. Per-employee and usage fees
Fees for payroll runs, per-employee charges and additional services that have already been processed are non-refundable.
5. Service issues
If a payroll error is caused by Paymatriix, we will work with you to correct it and cover any resulting penalties or fees as described in our accuracy guarantee. If the Services are unavailable for an extended period due to our fault, you may be eligible for a service credit.
6. Payroll funds
This policy covers subscription fees only. Wages, taxes and other payroll funds that have been sent to employees, contractors or tax authorities cannot be refunded by Paymatriix. If funds were sent in error, contact us immediately and we will help where possible.
7. How to request a refund
Email support@paymatriix.com with your company name, account email and the reason for your request. We aim to respond within five business days. Approved refunds are returned to the original payment method within 5 to 10 business days.
8. Contact
If you have any questions about this policy, contact us at support@paymatriix.com or write to Paymatriix, 100 Market Street, Suite 400, San Francisco, CA 94105.