Last updated: November 4, 2026
Paymatriix (“we”, “us”) respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have. It applies to our website, platform and related services.
1. Information we collect
- Account information: name, email, phone number, company name and job title.
- Employee and payroll data: information our customers submit to run payroll, such as names, addresses, tax identifiers, bank details, wages and hours worked.
- Usage information: pages viewed, features used, device and browser type, IP address and log data.
- Communications: messages you send us through forms, email, chat or phone.
2. How we use information
- To provide, operate and maintain the Services, including processing payroll and tax filings.
- To verify identity, prevent fraud and keep the Services secure.
- To respond to enquiries, book demos and provide customer support.
- To send service updates and, where permitted, marketing you can opt out of at any time.
- To analyse usage and improve our products.
- To meet legal, tax and regulatory obligations.
3. How we share information
We do not sell personal information. We share it only with:
- Banking and payment partners that move funds on your behalf.
- Tax authorities and government agencies where required to file or comply with the law.
- Service providers that help us operate, such as hosting, analytics and customer support tools, under strict confidentiality terms.
- A successor in the event of a merger, acquisition or sale of assets.
4. Data security
We use industry-standard safeguards including encryption in transit and at rest, access controls, monitoring and regular security reviews. No system is completely secure, but we work hard to protect your information.
5. Data retention
We keep personal information for as long as needed to provide the Services and to meet legal and tax record-keeping requirements, after which it is deleted or anonymised.
6. Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal information, or to object to or restrict certain processing. Employees of our customers should contact their employer first, as the employer controls their payroll data. To make a request, email support@paymatriix.com.
7. Cookies
We use cookies and similar technologies as described in our cookie policy.
8. International transfers
Your information may be processed in countries other than your own. Where we do this, we use appropriate safeguards to protect it.
9. Children
The Services are intended for businesses and are not directed at children under 16. We do not knowingly collect their personal information.
10. Changes to this policy
We may update this policy from time to time and will post the new version on this page with an updated date.
11. Contact
If you have any questions about this policy, contact us at support@paymatriix.com or write to Paymatriix, 100 Market Street, Suite 400, San Francisco, CA 94105.